CATI Outsourcing Services

To maintain their competitive edge, more and more independent insurance agencies are outsourcing their back-office support requirements.

The insurance industry is being severely tested by a desolate economic environment and continual market downturn, forcing insurance carriers to radically change their cost structures. There is a steady rise in the number of insurance carriers promoting a "click and pick online" approach to selling insurance instead of sticking to traditional methods that relied more on interpersonal relationships and mutual trust. As a result, insurance agencies are now also facing a soft market and lesser margins. For an insurance agency to stay relevant, it must operate efficiently while automating as many processes as possible. However, even with the latest marketing strategies and real-time quoting tools, there are certain tasks that can be optimally executed only when outsourced to a professional insurance BPO - like us.

At Flatworld Solutions, we provide global insurance agencies with customized solutions that closely align with the agency's culture and specific business needs. Our insurance back-office experts have built a reputation for delivering value-added insurance services to our clients while reducing their operational costs and increasing cash flow.